Shipping policy
UPDATE FROM ROYAL MAIL
Deliveries are operating as normal across most of the country today. We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices this may temporarily not be possible due to local issues such as COVID-related self isolation, high levels of sick absence, resourcing, or other local factors. In those cases we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.
We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:
- Basildon DO (SS13-SS16)
- Caldicot DO (NP26)
If you need to collect an item for which we've left a 'Something for You' card, please check royalmail.com/services-near-you 
for details of our revised Customer Service Point opening hours.
Which countries do you ship to?
We deliver to UK and Europe only.
For urgent enquiries please contact our customer service team by email.
Do you offer weekend delivery?
Yes, orders must be placed before 1pm on Friday for Special Delivery on Saturday (extra charge incurred). Any other delivery selected will only be guaranteed for the next two working days. Orders placed after 1pm Friday will be delivered within the next two working days.
Deliveries/Collections are not available on Sundays.
Which are the last order dates to get my parcel before Christmas for delivery?
To ensure you get your parcel before Christmas 2022, please place your order by -
| Friday 16th December | 2nd Class and 2nd Class Signed For |
| Wednesday 21st December | 1st Class and 1st Class Signed For and Royal Mail Tracked 48* |
| Thursday 22nd December | Royal Mail Tracked 24* |
| Thursday 22nd December | Special Delivery Guaranteed |
How is my Standard UK delivery sent? Do I need to sign for my order?
Our UK standard delivered parcels are sent using Royal Mail Tracked service. If no-one is present at your address then a card will be left for you to re-arrange your delivery or collect your parcel from your local Post Office depot.
We are unable to accept responsibility for late or undelivered parcels due to Royal Mail, however in the unlikely event that this occurs please contact our Customer Service team via email and we will try our best to resolve any problems.
How is my Next Day delivery parcel delivered?
Our UK Next Day Delivery parcels are sent using Royal Mail. To receive Next Day delivery, your order must be placed before 1pm Monday - Friday.
If Next Day Delivery is selected on an order after 1pm on a Friday or over the weekend, then this order will be processed on the following Monday and delivered on the Tuesday. Any orders placed after 1pm, will be processed the following day.
Orders placed prior to a Bank Holiday weekend will be delivered two days after the Bank Holiday.
All Next Day delivery parcels will require a signature on delivery. If no one is present at the address, a card will be left.
We cannot accept responsibility for packages that are signed for by someone other than the addressee.